FAQs

1. How can I contact you?

You can reach us via email at northnodshop@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and shipped from multiple locations. We ensure that all items are shipped efficiently to meet our delivery timelines.

3. Can I get a refund under your 30-day refund policy?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. What items are eligible for return?

Items that are unworn, unused, and in their original packaging are eligible for return. Certain exceptions apply, such as perishable goods and personal care items.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

6. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

7. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

8. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at northnodshop@gmail.com so we can evaluate the issue and provide a resolution.

9. Are there any non-returnable items?

Yes, certain items such as custom products, personal care goods, and hazardous materials cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will assist you with the cancellation.